Refund policy

Version of 09.10.2026. Applies to the paid plans Hroomy+ and Family. Operator: ShereOn Group OÜ · Registry code 17560022.

1. How the subscription works

Hroomy+ and Family are subscriptions that renew automatically (monthly or yearly). Payments are handled by Stripe. We never see or store card details.

2. Cancellation

You can cancel in your profile: “Manage subscription” → the Stripe portal. After cancellation no new charges are made and paid features remain active until the end of the period you already paid for. The unused part of a paid period is not refunded separately except in the cases below.

3. When we refund

• First 14 days. If you subscribed to a paid plan for the first time and changed your mind, write to us within 14 days of the first payment and we will refund the full amount. For EU consumers this is consistent with the right to withdraw from a digital-service contract. Even if you started using paid features right away we still refund, except in cases of clear abuse.
• Duplicate or erroneous charge. Refunded in full.
• Technical fault. If paid features were unavailable for a long time because of our error, we will refund a proportional part or extend your subscription — whichever you prefer.
• Yearly subscription. After the first 14 days we refund only for a duplicate charge or a long technical fault.

4. When we do not refund

• after 14 days from the first payment, unless there are reasons from section 3;
• if the account was blocked for violating the Terms of Use;
• for a renewal of a subscription you forgot to cancel — but write to us within 7 days of the charge and we will consider a refund.

5. How to make a request

Write to [email protected] from the email your account is registered with and give the date of payment. We reply within 5 business days. The refund goes back to the same card; the time depends on your bank (usually 5–10 business days).

6. Consumer rights

This policy does not limit your mandatory consumer rights under the law of your country.